FAQ

TOP RECENT QUESTIONS

How can I send a SongShow Plus output to my live stream?

With the release of SongShow Plus (v9.1) a feature called NDI (Network Device Interface) was added. This allows you to send a “virtual” output of SSP to another piece of software installed on the same computer. Another option would be to send a signal to another computer or camera switcher connected to the same network. This is a great solution for those using streaming software like OBS, vMix, or Wirecast. For more detailed information please contact our sales department at 877-458-6367.

 

Why is SongShow Plus asking me to activate my license after doing upgrades on my computer?

When SSP is licensed it will only work with that specific computer. Significant changes or upgrades can cause SSP to think you have a different computer. To prevent this from being an issue we recommend deactivating your SSP license before doing any upgrades to your hardware or to Windows. This will allow you to reactivate SSP afterward using the online activation process. You can deactivate your SSP license in SSP8 by clicking Tools> Activation or in SSP9 by clicking License.

 

My image backgrounds are showing up as black, why is that?

When presenting images in SSP, whether as an item in a program or slideshow, or as a background, the resolution should be at or less than 1920 x 1080. For additional information please click the link below to read more.

 

SongShow Plus says I need to reactivate but it’s not working. What do I do?

If your Upgrade Service is current CLICK HERE to download the most recent production build SongShow Plus. Once installed you should be able to activate SongShow Plus successfully. If your Upgrade Service has expired please contact our sales department for renewal information at 877-458-6367.

 

GENERAL SALES QUESTIONS

How much does SongShow Plus cost?

It depends on what features you need. We have three versions (Basic, Professional, and Ultra). You can view the differences between each version here.

What Bible translations are available with SongShow Plus?

Natively, SSP has four public domain Bibles which include King James Version, World English, Tree of Life and American Standard. Other translations like NIV, NKJV, The Message, and Amplified are also available for purchase. You can view our selection of Bible plugins here.

What songs come with SongShow Plus?

There are approximately 350 hymns that come with SongShow Plus that can be modified and saved. Other contemporary songs can be typed, copied from a website or document, or downloaded directly from SongSelect (a product of CCLI).

What is the licensing policy for SongShow Plus?

When you purchase SongShow Plus you will automatically receive one projection license and unlimited workstations. Our definition of a workstation is a non-projection computer, like a staff office computer or a volunteer’s laptop. This license allows a user to build SSP programs and then transfer their work to a projection computer. An additional single projection license for another computer can be purchased under the church’s account at a discounted rate. This could be a computer in a Youth area or a laptop for off-campus events. We also offer a site license which gives your church unlimited projection licenses. You can view our licensing options here.

My church has an older version of SongShow Plus. Do we have to buy a new copy to upgrade?

No. If you already have a SongShow Plus account and would to upgrade from an older version we offer upgrade options. This not only saves your church money, but it also allows you to keep any plugins, collections, or projection licenses that you have purchased with your existing account.

If I move to a new church can I take SongShow Plus with me?

Each SSP account is licensed to an organization, not an individual. As a result, SSP accounts cannot be given, traded or sold to any other organization. If you would like to use SSP at your new church they will need to purchase their own SSP license.

 

Do I have to purchase SongShow Plus from the computer I will be using for SSP presentations?

No. You can purchase SSP, or any other related plugins, collections or upgrades, from any computer. Once we have received your payment we will email instructions on how you can download and activate your newly purchased product.

 

I just purchased a plugin for SongShow Plus, but how do I download it?

If you are running SSP8 the plugin is already installed but is currently not activated. Once we add the plugin that you purchased to your SSP account we will send an email with instructions for activating your newly purchased plugin. If you made the purchase outside of our normal business hours we will process your order the following business day.

 

How do I cancel my SongShow Plus support plan?

If you are making payments manually by credit card or eCheck you can simply not pay your renewal and your support plan will automatically expire. If you are signed up to auto-renew, cancellations must be submitted in writing. Once received your cancellation request will be reviewed to ensure all of the requirements of the auto-renewal terms have been met. If a cancellation is available any payment information will be removed and no future payments will be processed. If a payment has already been processed please see refund policy below.

NOTE: When you cancel a support plan you will still have access to your plan for the remainder of the time you have already paid for.

 

What is your refund policy?

Since most of our products are either software related or, in the case of computers, custom made to order, our standard policy is that all sales are final and refunds are not available. If you have any questions about a product that you have purchased from GoFishMedia please contact our sales department at 877-458-6367.

GENERAL SUPPORT QUESTIONS

How do I transfer SongShow Plus and all of my files to another computer?

First, you will want to install SSP on the new computer. Next, you will want to make a copy of all of your files. Open SSP and click Tools> Backup/Restore and then back up all of the folders. Then you will need to deactivate the license on your old computer (Tools> Activation> Next> I want to deactivate the license on this machine). Here’s a video that explains the process.

 

Why does my renewal receipt say that SongShow Plus is not activated?

According to your account, you have not activated the most recent release of SSP8. If you simply want to register your renewal on your current version you can disregard the email and open SSP, then click Tools> Activation and install the updated license file. If you would like to install and activate the latest release you can download it here.

 

Why doesn’t my SongSelect Online service work anymore? [This also pertains to Planning Center, Shift Worship, Google Drive, and One Drive]

If SSP thinks your subscription is expired these online features will no longer appear in your menu options. If your membership is current click Tools> Activation and install the updated license file. Once you restart SSP you should see these options again. If your subscription has expired, click here to purchase a renewal.

 

I just renewed my SongShow Plus subscription. How do I update my software to reflect my renewal?

In SSP9 you should be prompted when SSP is launched that there is an updated license file. Click “Yes” to install the file. Once SSP restarts your renewal date should be updated.

In SSP8 click Tools> Activation and then install the updated license file when prompted. Be sure to restart SSP for the changes to take effect. You can verify that the license file was updated by clicking Help> About. You should see a new renewal date.