Contact Us

Remote Desktop Support

If directed by our support team, please download and install our Remote Support App so we can connect to your system.
Remote Support App

Sales

For sales inquiries please contact us at:

Phone: 877-458-6367

Email: gfm-sales@gofishmedia.net

Our sales department is available Monday – Friday, from 9:00 AM – 3:00 PM Mountain Time*.

Support

GoFishMedia provides Priority Phone Support for SongShow Plus Platinum subscribers. This subscription level provides your church with access to real-time phone and remote assistance for technical issues related to your SSP presentation software. To submit a technical support request for SongShow Plus please click here to create a support ticket

IMPORTANT: If your SongShow Plus subscription has expired, or if you are a current Bronze subscriber, you are eligible to access the self-help resources. The SSP User Guide can be accessed from within the SSP software under Help>User Guide. The User Guide is designed to give a brief overview for each feature available in SSP. For troubleshooting technical issues with a specific feature you will want to refer to the SSP Knowledge Base articles.

*Days and times listed exclude observed holidays.

NOTE: GoFishMedia also provides limited supported for equipment sold by GFM such as computers or video gear. We also support vMix live streaming software for customers with a vMix support subscription sold by GFM.