TOP RECENT QUESTIONS

Why is SongShow Plus indicating my license has become invalidated?

In most cases this is either caused by a Windows update or by Windows detecting new hardware. In either case, SSP is now generating a new machine key. Please contact us so we can assist you with reactivating your license. Click here to submit a support ticket.

Why have PowerPoint slideshows stopped working in SongShow Plus?

There was an update to Windows 10 (the 1607 “Anniversary Update”) which caused PowerPoint to stop working with high end graphics enabled in SSP. Disabling your HEG should resolve this issue.

Why do WMV videos stop playing prematurely in SongShow Plus v8?

In most cases these videos are likely created with an older version of the WMV codecs, namely the WMV2 WMP v8. Re-rendering the video into a newer WMV format  should resolve the issue.

 

 

GENERAL SALES QUESTIONS

How much does SongShow Plus cost?

It depends on what features you need. We have three versions (Basic, Professional and Ultra). You can view the differences between each version here.

What Bible translations come with SongShow Plus?

Natively, SSP has four public domain Bibles which include King James Version, World English, Tree of Life and American Standard. Other translations like NIV, NKJV, The Message and Amplified are also available for purchase. You can view our selection of Bible plugins here.

What songs come with SongShow Plus?

There are approximately 350 hymns that come with SongShow Plus that can be modified and saved. Other contemporary songs can be typed, copied from a website or document, or downloaded directly from SongSelect (a product of CCLI).

What is the licensing policy for SongShow Plus?

When you purchase SongShow Plus you will automatically receive one projection license and unlimited workstations. Our definition of a workstation is a non-projection computer, like a staff office computer or a volunteer’s laptop. This license allows a user to build SSP programs and then transfer their work to a projection computer. An additional single projection license for another computer can be purchased under the church’s account at a discounted rate. This could be a computer in a Youth area or a laptop for off-campus events. We also offer a site license which gives your church unlimited projection licenses. You can view our licensing options here.

My church has an older version of SongShow Plus. Do we have to buy a new copy to upgrade?

No. If you already have a SongShow Plus account and would to upgrade from an older version we offer upgrade options. This not only saves your church money, it also allows you to keep any plugins, collections, or licenses that you have purchased with your existing account.

If I move to a new church can I take SongShow Plus with me?

Each SSP account is licensed to an organization, not an individual. As a result, SSP accounts cannot be given, traded or sold to any other organization. If you would like to use SSP at your new church they will need to purchase their own SSP license.

 

GENERAL SUPPORT QUESTIONS

 How do I transfer SongShow Plus 8 and all of my files to another computer?

First, you will want to install SSP onto the new computer. Next you will want to make a copy of all of your files. Open SSP and click Tools> Backup/Restore and then backup all of the folders. Then you will need to deactivate the license on your old computer (Tools> Activation> Next> I want to deactivate the license on this machine. If you need assistance with this we can help you over the phone or you can click here to submit a support ticket.

Why does my renewal receipt say that SongShow Plus is not activated?

According to your account you have not activated the most recent release of SSP8. If you simply want to register your renewal on your current version you can disregard the email and open SSP, then click Tools> Activation and install the updated license file. If you would like to install and activate the latest release you can download it here.

Why doesn’t my SongSelect Online service work anymore? [This also pertains to Planning Center, Shift Worship, Google Drive, One Drive, and Dropbox]

If SSP thinks your subscription is expired these online features will no longer appear in your menu options. If your membership is current click Tools> Activation and install the updated license file. Once you restart SSP you should see these options again. If your subscription has expired, click here to purchase a renewal.

I just renewed my SongShow Plus subscription. How do I update my v8 license to reflect my renewal?

Just open SSP8 and click Tools> Activation and then install the updated license file when prompted. Be sure to restart SSP for the changes to take effect. You can verify that the license file was updated by clicking Help> About. You should see a new renewal date.

I just renewed my SongShow Plus subscription. How do I update my v7 license to reflect my renewal?

You actually won’t need to update the license for v7 since nothing stops working if SSP7 still thinks you’re expired. If you would like to remove the popup that indicates your subscription is expiring or already expired you will need to contact us so we can email you a new license file.